HelpNow™ offers a seamless interface with your inventory management systems. Our agents will have the most up to date information to drive meaningful conversations with live data.
Service Scheduler / Part Orders
Customers can quickly schedule service times with your service team through this online scheduling capability. Allow part orders at their fingertips for 24/7 access, and customer control…all adding to your profit line.
HelpNow™ gives agents a comparison feature to discuss and compare multiple items at once. This informed delivery of specs and details gives confidence to your customers and the right information to our agents.
Give your customers a full experience with site and sound. HelpNow™ integrates with both OEM and dealership video feeds to allow our agents to put relevant product, and how-to videos in front of customers for a more integrated conversation.
Through a direct connection with the OEM data, HelpNow™ gives agents the power to share direct source details about your equipment that is not available anywhere else in the industry.
When the time is right, and the lead is hot, our agents escalate the conversation directly to your managers or sales staff via any device, at any time. Agents activate the alert that permits your managers to review and enter the conversation.
Change to Text
When a customer prefers his or her mobile device over a desktop computer, the conversation can meet them there. Click to Text allows your customers to use their local SMS clients to engage with your store.
Look back on shopping behavior of your online shoppers. When their activity is right, your message can be delivered, right then. HelpNow™ turns your online visitors into showroom buyers.
Link your dealership’s Facebook page with HelpNow™ to leverage and enhance the activity that’s already happening there. Your social conversations can how link directly into your CRM. Your friends become leads.